So/ Auckland – A Favorite for Families in Auckland
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Key details
About the Hotel
67 Customs Street East, Auckland, 1010,
-
Steps from the harbour
Great
8.6
8.8
/10
4.9
4.2
/5
Loved by So/ Auckland guests
Beautiful rooms
Attentive staff
Delicious breakfast
Cozy bar
Heated pool
"We arrived early because I wanted to experience the Yakitori Sunday session at rooftop bar HiSo and that didn't disappoint!"
LynB1 from New Zealand
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"The room was beautiful and we had a nice welcome gift."
Conor G from Australia
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"Loved the King Studio room! It was spacious and felt luxurious with lots of design touches."
Michelle
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5-star luxury hotel on Auckland's waterfront with avant-garde design
Rooms & Design
Each of the 130 rooms is inspired by New Zealand's Volcanic Elements - Liquid, Vapour, and Solid. Selected suites offer harbour views, private balconies, and separate lounge areas. All rooms include a complimentary minibar and a Nespresso coffee machine.
Dining & Entertainment
Harbour Society serves reimagined Asian-inspired dishes with views of the Waitemata Harbour and Auckland skyline. The HI-SO rooftop bar offers cocktails and live music in a glamorous setting. Javalab Café combines French patisserie with artisan coffee, and the MIXO lobby bar provides additional evening options.
Wellness & Leisure
The wellness centre offers de-stressing treatments by expert practitioners, including back massage, couples massage, and full body massage. An indoor heated pool, sauna, and fitness centre are open year-round. Spa/wellness packages and a spa lounge/relaxation area are available for guests.
Location & Services
The hotel sits in the downtown Britomart district, 400 metres from Sky Tower and 500 metres from the ferry terminal. Valet parking, car hire, and a 24-hour front desk with concierge service are provided. Five meeting rooms and a business centre cater to business travellers, and the hotel is 200 metres from Britomart Train Station.
Family & Accessibility
Family rooms and babysitting/child services are available for guests travelling with children. The hotel offers wheelchair-accessible rooms, toilets with grab rails, and facilities for disabled guests. A kid-friendly buffet and kids' meals are served at the restaurant.
Highlights
Location: Downtown Britomart, 400 m from Sky Tower
Rooms: 130 suites inspired by Volcanic Elements
Dining: Harbour Society with Asian-inspired dishes
Wellness: Indoor heated pool, spa treatments, sauna
Entertainment: HI-SO rooftop bar with live music
Services: 5 meeting rooms, concierge, valet parking
“This hotel captures Auckland's vibrant energy, standing out with its avant-garde design and prime waterfront location. The reimagined French cuisine and HI-SO rooftop bar create an atmosphere that's both sophisticated and lively. I believe its blend of luxury and urban flair makes it an excellent base for exploring the city.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Studio King Room
2 persons
34 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Collection Twin Room
2 persons
32 sq. feet
2 Single beds
Air conditioning
Bathtub
room details
Atelier King Suite Club Signature Access
2 persons
44 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
August 2026 - August 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.0/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Dryer
Services
Valet parking
Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Indoor swimming pool
Sun loungers
Night club
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
Discover a culinary haven at So/Auckland, where each dining venue offers a distinctive flavor of local and international cuisine, all enhanced by stunning views and a vibrant atmosphere. Indulge in innovative creations that celebrate both tradition and creativity, making every meal a memorable occasion.
HARBOUR SOCIETY
French with a modern twist
Ambiance
Elegant dining with breathtaking views of the Waitemata Harbour, perfect for family gatherings or romantic dinners.
Key Offerings
Renowned Head Chef's reinterpretations of classic French dishes, accommodating vegetarian and gluten-free options, with a focus on seasonal ingredients.
Reservation
Recommended
Open for lunch from 12:00 - 14:30 and dinner from 18:00 - 22:00, Monday through Sunday.
HI-SO
Casual rooftop bar
Ambiance
A vibrant rooftop setting ideal for social gatherings, offering stunning views of the city and lively atmosphere with music.
Key Offerings
Craft cocktails and an energy-filled atmosphere, making it a go-to spot for pre-dinner drinks or celebrating special occasions.
Reservation
Not required
Hours vary, primarily open in the evenings.
MIXO
Lobby bar with light bites and drinks
Ambiance
Relaxed lobby setting featuring chic decor and comfortable lounge areas; perfect for casual meetups or unwinding after a day of exploration.
Key Offerings
Signature cocktails and a mix of light snacks, ideal for a laid-back afternoon or evening.
Reservation
Not needed
Hours vary; generally open all day.
So/ Auckland Location
67 Customs Street East, Auckland, 1010,
Explore Auckland
Local Activities and Dining Near So/Auckland
Top Attractions
Activities
Dining
Entertainment
Auckland Art Gallery Toi o Tamaki
9 minutes' walk
A renowned gallery featuring an impressive collection of New Zealand art, with frequent exhibitions and free admission.
SkyTower
16 minutes' walk
Iconic landmark offering stunning views of the city and dining options. Thrill-seekers can try the SkyJump or SkyWalk.
Viaduct Harbour
15 minutes' walk
Bustling waterfront area with restaurants, bars, and scenic views of the harbor. Perfect for leisurely strolls or dining.
Auckland War Memorial Museum
25 minutes' walk
A fascinating museum highlighting New Zealand's history and culture. Offers interactive exhibitions suitable for all ages.
Silo Park
13 minutes' walk
A vibrant urban park showcasing local markets and outdoor movies during summer, perfect for families and relaxation.
Water Sports at Viaduct
15 minutes' walk
Thrilling water activities available, including paddleboarding and kayaking, with rental services nearby.
Giapo
1 minute' walk
Famous for gourmet ice cream with innovative flavors served in a chic urban setting. Perfect for a sweet treat.
Harbour Society
1 minute' walk
A fine dining experience with picturesque harbor views specializing in seasonal dishes crafted from local ingredients.
Ortolana
2 minutes' walk
Charming atmosphere offering fresh, locally-sourced dishes. Ideal for vegetarians and health-conscious diners.
Spark Arena
19 minutes' walk
A top venue for live concerts and events, hosting international acts across various genres. Check for upcoming shows.
Auckland Town Hall
16 minutes' walk
Historic venue known for its beautiful architecture and variety of performances, including orchestras and community events.
Tips on navigating the city
City Centre
Auckland 32 min · 1.6 mi
Airports
Auckland (AKL) 34 min · 14.0 mi
Great Barrier (GBZ) 178 min · 73.7 mi
Train
Train Station - Britomart 3 min · 700 ft
Train Station - Grafton 28 min · 1.4 mi
Bus
Bus stop 2 min · 400 ft
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
High-speed internet access is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs NZD 49.0 per person.
Children & extra beds
There are no cots provided in a room. There are no extra beds provided in a room.
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 664 verified reviews
8.9 /10
Great
90 %
Recommend
Breakfast
8.6/10
Cleanliness
9.2/10
Comfort
9.3/10
Facilities
9.0/10
Free WiFi
8.6/10
Location
9.3/10
Paid Wi-Fi
9.4/10
Staff
9.1/10
Value for money
8.3/10
Pros
Comfy beds
Friendly staff
Stunning room
Cons
Cleaning issues
Guest reviews
based on 1051 reviews
8.6/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About So/ Auckland
Where is So/ Auckland located?
The hotel is located in Queen Street, 400 metres from Sky Tower and 500 metres from the ferry terminal.
What restaurants are within walking distance of So/ Auckland?
Nearby restaurants include The Original California Burrito Company, Ortolana, Shakey Isles Cafe, Bonas Thai Cuisine, and Orleans, all located within 0.5 km.
What breakfast options are available at So/ Auckland?
Breakfast is available for an additional charge of 49 NZD.
Does So/ Auckland have a swimming pool?
The hotel features an indoor heated swimming pool that is open all year.
What amenities do the rooms at So/ Auckland include?
Rooms are equipped with free Wi-Fi, a flat-screen TV with satellite channels, a mini bar, and a Nespresso coffee machine.
What time is check-in and check-out at So/ Auckland?
Check-in is at 15:00, and check-out is at 11:00.
What types of dining options are available on-site at So/ Auckland?
The hotel features the Harbour Society restaurant offering Asian-inspired dishes and a HI-SO rooftop bar.
What business facilities does So/ Auckland provide?
The hotel has five meeting rooms available for business use.
How far is So/ Auckland from the nearest train station?
Britomart Train Station is just 200 metres from the hotel.