So/ Auckland Hotel Interior photoSo/ Auckland Hotel Exterior photoSo/ Auckland Hotel Business photo

So/ Auckland – A Favorite for Families in Auckland

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Check rooms and rates
From$215 /night
Check-in
28Aug
Check-out
29Aug
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

67 Customs Street East, Auckland, 1010
-
Steps from the harbour
Great
8.6
8.8
/10
4.9
4.2
/5

5-star luxury hotel on Auckland's waterfront with avant-garde design

Rooms & Design

Each of the 130 rooms is inspired by New Zealand's Volcanic Elements - Liquid, Vapour, and Solid. Selected suites offer harbour views, private balconies, and separate lounge areas. All rooms include a complimentary minibar and a Nespresso coffee machine.

Dining & Entertainment

Harbour Society serves reimagined Asian-inspired dishes with views of the Waitemata Harbour and Auckland skyline. The HI-SO rooftop bar offers cocktails and live music in a glamorous setting. Javalab Café combines French patisserie with artisan coffee, and the MIXO lobby bar provides additional evening options.

Wellness & Leisure

The wellness centre offers de-stressing treatments by expert practitioners, including back massage, couples massage, and full body massage. An indoor heated pool, sauna, and fitness centre are open year-round. Spa/wellness packages and a spa lounge/relaxation area are available for guests.

Location & Services

The hotel sits in the downtown Britomart district, 400 metres from Sky Tower and 500 metres from the ferry terminal. Valet parking, car hire, and a 24-hour front desk with concierge service are provided. Five meeting rooms and a business centre cater to business travellers, and the hotel is 200 metres from Britomart Train Station.

Family & Accessibility

Family rooms and babysitting/child services are available for guests travelling with children. The hotel offers wheelchair-accessible rooms, toilets with grab rails, and facilities for disabled guests. A kid-friendly buffet and kids' meals are served at the restaurant.

Highlights

Location: Downtown Britomart, 400 m from Sky Tower

Rooms: 130 suites inspired by Volcanic Elements

Dining: Harbour Society with Asian-inspired dishes

Wellness: Indoor heated pool, spa treatments, sauna

Entertainment: HI-SO rooftop bar with live music

Services: 5 meeting rooms, concierge, valet parking

“This hotel captures Auckland's vibrant energy, standing out with its avant-garde design and prime waterfront location. The reimagined French cuisine and HI-SO rooftop bar create an atmosphere that's both sophisticated and lively. I believe its blend of luxury and urban flair makes it an excellent base for exploring the city.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • Studio King Room
    2 persons
    34 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
  • Collection Twin Room
    2 persons
    32 sq. feet
    2 Single beds
    Air conditioning
    Bathtub
  • Atelier King Suite Club Signature Access
    2 persons
    44 sq. feet
    1 King-size bed
    Air conditioning
    Balcony
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
August 2026 - August 2027
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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.0/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sun loungers
  • Night club
  • Spa & wellness centre
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

Discover a culinary haven at So/Auckland, where each dining venue offers a distinctive flavor of local and international cuisine, all enhanced by stunning views and a vibrant atmosphere. Indulge in innovative creations that celebrate both tradition and creativity, making every meal a memorable occasion.
  • HARBOUR SOCIETY

    French with a modern twist
    Ambiance
    Elegant dining with breathtaking views of the Waitemata Harbour, perfect for family gatherings or romantic dinners.
    Key Offerings
    Renowned Head Chef's reinterpretations of classic French dishes, accommodating vegetarian and gluten-free options, with a focus on seasonal ingredients.
    Reservation
    Recommended
    Open for lunch from 12:00 - 14:30 and dinner from 18:00 - 22:00, Monday through Sunday.
  • HI-SO

    Casual rooftop bar
    Ambiance
    A vibrant rooftop setting ideal for social gatherings, offering stunning views of the city and lively atmosphere with music.
    Key Offerings
    Craft cocktails and an energy-filled atmosphere, making it a go-to spot for pre-dinner drinks or celebrating special occasions.
    Reservation
    Not required
    Hours vary, primarily open in the evenings.
  • MIXO

    Lobby bar with light bites and drinks
    Ambiance
    Relaxed lobby setting featuring chic decor and comfortable lounge areas; perfect for casual meetups or unwinding after a day of exploration.
    Key Offerings
    Signature cocktails and a mix of light snacks, ideal for a laid-back afternoon or evening.
    Reservation
    Not needed
    Hours vary; generally open all day.

So/ Auckland Location

67 Customs Street East, Auckland, 1010
Explore Auckland
Local Activities and Dining Near So/Auckland
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Auckland Art Gallery Toi o Tamaki
Auckland Art Gallery Toi o Tamaki
9 minutes' walk
A renowned gallery featuring an impressive collection of New Zealand art, with frequent exhibitions and free admission.
SkyTower
SkyTower
16 minutes' walk
Iconic landmark offering stunning views of the city and dining options. Thrill-seekers can try the SkyJump or SkyWalk.
Viaduct Harbour
Viaduct Harbour
15 minutes' walk
Bustling waterfront area with restaurants, bars, and scenic views of the harbor. Perfect for leisurely strolls or dining.
Auckland War Memorial Museum
Auckland War Memorial Museum
25 minutes' walk
A fascinating museum highlighting New Zealand's history and culture. Offers interactive exhibitions suitable for all ages.
Silo Park
13 minutes' walk
A vibrant urban park showcasing local markets and outdoor movies during summer, perfect for families and relaxation.
Water Sports at Viaduct
15 minutes' walk
Thrilling water activities available, including paddleboarding and kayaking, with rental services nearby.
Giapo
1 minute' walk
Famous for gourmet ice cream with innovative flavors served in a chic urban setting. Perfect for a sweet treat.
Harbour Society
1 minute' walk
A fine dining experience with picturesque harbor views specializing in seasonal dishes crafted from local ingredients.
Ortolana
2 minutes' walk
Charming atmosphere offering fresh, locally-sourced dishes. Ideal for vegetarians and health-conscious diners.
Spark Arena
Spark Arena
19 minutes' walk
A top venue for live concerts and events, hosting international acts across various genres. Check for upcoming shows.
Auckland Town Hall
Auckland Town Hall
16 minutes' walk
Historic venue known for its beautiful architecture and variety of performances, including orchestras and community events.
Tips on navigating the city
  • City Centre
    Auckland 32 min  ·  1.6 mi
  • Airports
    Auckland (AKL) 34 min  ·  14.0 mi
    Great Barrier (GBZ) 178 min  ·  73.7 mi
  • Train
    Train Station - Britomart 3 min  ·  700 ft
    Train Station - Grafton 28 min  ·  1.4 mi
  • Bus
    Bus stop 2 min  ·  400 ft
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
High-speed internet access is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs NZD 49.0 per person.
Children & extra beds
There are no cots provided in a room.  There are no extra beds provided in a room. 
Pets
Pets are not allowed.
Languages
English, German, Spanish, Japanese, Chinese, Polish, Korean, Hindi, Thai, Tagalog / Filipino, Vietnamese
Number of floors:
16
Number of rooms:
122

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 664 verified reviews
8.9 /10
Great
90 %
Recommend
Breakfast
8.6/10
Cleanliness
9.2/10
Comfort
9.3/10
Facilities
9.0/10
Free WiFi
8.6/10
Location
9.3/10
Paid Wi-Fi
9.4/10
Staff
9.1/10
Value for money
8.3/10
Pros
Comfy beds
Friendly staff
Stunning room
Cons
Cleaning issues
Guest reviews
based on 1051 reviews
8.6/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About So/ Auckland
Where is So/ Auckland located?
The hotel is located in Queen Street, 400 metres from Sky Tower and 500 metres from the ferry terminal.
What restaurants are within walking distance of So/ Auckland?
Nearby restaurants include The Original California Burrito Company, Ortolana, Shakey Isles Cafe, Bonas Thai Cuisine, and Orleans, all located within 0.5 km.
What breakfast options are available at So/ Auckland?
Breakfast is available for an additional charge of 49 NZD.
Does So/ Auckland have a swimming pool?
The hotel features an indoor heated swimming pool that is open all year.
What amenities do the rooms at So/ Auckland include?
Rooms are equipped with free Wi-Fi, a flat-screen TV with satellite channels, a mini bar, and a Nespresso coffee machine.
What time is check-in and check-out at So/ Auckland?
Check-in is at 15:00, and check-out is at 11:00.
What types of dining options are available on-site at So/ Auckland?
The hotel features the Harbour Society restaurant offering Asian-inspired dishes and a HI-SO rooftop bar.
What business facilities does So/ Auckland provide?
The hotel has five meeting rooms available for business use.
How far is So/ Auckland from the nearest train station?
Britomart Train Station is just 200 metres from the hotel.

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